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Sponsorship Assistant

Date: 11-Jan-2022

Location: Nampula, Mozambique

Company: Plan International

Plan International is an independent child rights and humanitarian organisation committed to children living a life free of poverty, violence and injustice.

We actively unite children, communities and other people who share our mission to make positive lasting changes in children’s and young people’s lives. We support children to gain the skills, knowledge and confidence they need to claim their rights to a fulfilling life, today and in the future. We place a specific focus on girls and women, who are most often left behind.

We have been building powerful partnerships for children for more than 75 years, and are now active in more than 70 countries.

In Mozambique, we are working to eradicate early marriage and early pregnancy through projects that focus on adolescent girls in Inhambane, Sofala, Nampula and Cabo Delgado. These projects are programmed along our three strategic pillars: Girl Education, SRHR, and YEE. Our work is gender transformative and includes influencing work at national and sub-regional level.


The Sponsorship Assistant is responsible for receiving, scheduling, processing, tracking, and reporting the status of all sponsorship communications between sponsors and sponsored children, their families and communities


Dimensions of the Role

The post holder will report to the sponsorship coordinator;

Role entails data entry, requires strong analytical skills and flexibility maintaining accuracy


    • Producing good quality Sponsored Children Introduction (SCIs) and Sponsored Child Update (SCUs) for Sponsored Children, which involves data entry in the system.
    • Recording and keeping track of all SCIs/SCUs produced on a daily basis.
    • Proof reading at least 20% of completed SCIs/SCUs for quality assurance.
    • Ensuring that SCIs/SCUs daily production targets are met.
    • Following up all incomplete profiles and complete as per identified production schedule.
    • Editing project paragraphs and entering into Location Management Module.
    • Processing cancellation memos
    • Submitting new Sponsored Children in CHILD DATA.
    • Making follow-ups on the communications that have been asked for by NOs and ensure they are done promptly.
    • Recording all inquiries in NOI register book.
    •  Prepare monthly NOI analysis report per number received/reason to Sponsorship Coordinator
    • Timely communication to Field Officers on due communications and queries that arise concerning sponsorship communications.
    • Ensuring that Transmittal lists for incoming communications are produced. This includes parking of all products as per dispatch requirement before knocking off CHILD DATA and submitting to the CO for quality assurance
    • Ensuring that all communications knocked off in CHILD DATA have hard copy documentation ready for sending.
    • Sending all outgoing communications on time to Country Office for quality check
    • Ensuring that all incoming communications are passed on to the field for action in a timely manner.
    • Ensure that all photos uploaded are screened to guarantee safeguarding issues.
    • Information related to child is kept safe and restricted to non-sponsorship staff.
    • Performs any other duties within the scope of the role as assigned by line manager


  1. Ensures that Plan International’s global policies for Child Protection (CPP) and Gender Equality and Inclusion (GEI) are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of responsibility. This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and Plan International’s Code of Conduct (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures.


Key relationships

  • Works with the programs team
  • Works closely with Field Officers and sponsorship coordinator to ensure consistent data received to the system.
  • Liaise with Sponsorship Manager whenever necessary.


Technical expertise, skills and knowledge


  • Degree in Information Technology (IT) or related area
  • Word processing - significant printed and new media skills such as internet and intranet
  • Sound knowledge of Microsoft office
  • Some understanding or interest of development issues
  • A minimum of three years relevant experience working in a reputable NGO
  • Speaks, reads and writes English and Portuguese
  • Analytical skills;
  • Communication skills;
  • High level advocacy skills;
  • Facilitation and negotiation skills;
  • Proficient in computer skills and use of relevant software and other applications



  • Experience in working with IT systems

Plan International’s Values in Practice

We are open and accountable

  1. Promotes a culture of openness and transparency, including with sponsors and donors.
  2. Holds self and others accountable to achieve the highest standards of integrity.
  3. Consistent and fair in the treatment of people.
  4. Open about mistakes and keen to learn from them.
  5. Accountable for ensuring we are a safe organisation for all children, girls & young people

We strive for lasting impact

  1. Articulates a clear purpose for staff and sets high expectations.
  2. Creates a climate of continuous improvement, open to challenge and new ideas.
  3. Focuses resources to drive change and maximise long-term impact, responsive to changed priorities or crises.
  4. Evidence-based and evaluates effectiveness.

We work well together

  1. Seeks constructive outcomes, listens to others, willing to compromise when appropriate.
  2. Builds constructive relationships across Plan International to support our shared goals.
  3. Develops trusting and ‘win-win’ relationships with funders, partners and communities.
  4. Engages and works well with others outside the organization to build a better world for girls and all children.


We are inclusive and empowering


  1. Seeks constructive outcomes, listens to others, willing to compromise when appropriate.
  2. Builds constructive relationships across Plan International to support our shared goals.
  3. Develops trusting and ‘win-win’ relationships with funders, partners and communities.
  4. Engages and works well with others outside the organization to build a better world for girls and all children.


Physical Environment

  • This position entails 95% of office work and 5% field visits.


Level of contact with children


Medium interaction with children

We highly encourage Women to Apply

Location: Position based in Nampula


Plan is an Equal Opportunity Employer and as such qualified female candidates are highly encouraged to apply. 
Early application is encouraged, as we will review applications throughout the advertising period and reserve the right to close the advert early.
A range of pre-employment checks will be undertaken in conformity with Plan International's Child Protection Policy. 
As an international child-centered community development organisation, Plan International is fully committed to promoting the realisation of children's rights, including their right to protection from violence and abuse. That means we have particular responsibilities to children that we come into contact with.
Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. We must not contribute in any way to harming or placing children at risk. 
Plan International operates an equal opportunities policy and actively encourages diversity, welcoming applications from all areas of the international community.