Child Protection Information Management System (CPIMS) Officer

The Organisation

Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls. We believe in the power and potential of every child but know this is often suppressed by poverty, violence, exclusion and discrimination. And it is girls who are most affected.

Working together with children, young people, supporters and partners, we strive for a just world, tackling the root causes of the challenges girls and vulnerable children face. We support children’s rights from birth until they reach adulthood and we enable children to prepare for and respond to crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.

For over 85 years, we have rallied other determined optimists to transform the lives of all children in more than 80 countries.

We won’t stop until we are all equal.

The Opportunity 

This role will be responsible for efficient and accurate information management of individual case, and produce biweekly, monthly, disaggregated statistics and qualitative updates of progress upon demand according to the protocol. The CPIMS Officer assumes the responsibilities given under the purpose and undertakes his/her regular tasks in accordance with a well-defined framework of policies and procedures under immediate supervision.

Key Accountabilities Include;

Project Planning, Implementation and Monitoring

• Ensure the information on the individual case files registered under case management are safely and accurately synchronized into the CPIMS+ data base, and exported on a regular base.
• Review the quality of the data, identify any inconsistency and report the project team members and line manager for corrective and follow-up actions
• Make sure each step of the case management process is maintained properly, and Support the data collection process to ensure data quality.
• Responsible for ensuring all data protection and information sharing protocols are observed while managing information
• Closely support the Child Protection Officers, and Case Management teams on the use of CPIMS+ including filling of the case management forms, data backups, and proper use of devices.
• Ensure handling and/or configuration of tablets & software update is according to set standards and provide support in maintenance
• Monitor technical problems associated with the system and devices to make troubleshooting when necessary.
• Managing and maintaining camp/IDP and host community level CPIMS+ to the level of high-quality standard.
• Provide induction to new case management staff joined CP and facilitate refreshing training, and on-job support on new features of the system.
• Participate in CPIMS+ biweekly meetings concerning case management and related administration issues. Contributes to ongoing reflection and learning within the team to improve programme performance.
• Alerts team members about recurring problems & communicates updates on issues in a timely manner to ensure productivity;
• Perform CPIMS+ Data synchronization on weekly bases, connect tablets with Internet/WIFI and make sure that the data collected offline goes into the main database in collaboration with CPiE team including charging tablets.
• Perform Data harmonization with key stakeholders such as Ministry and Bureau of Women and Social Affairs, RRS, UNHCR, UNICEF (CPIMS+).
• Work closely with the Emergency Project Coordinator, CPiE officers and case management team on the roll out of the CPIMS+ at West Gondar and East Gojjam Zones.
• Perform any other activities as delegated by line manager.
• Ensures that Plan International’s global policies for Child Protection (CPP) and Gender Equality and Inclusion (GEI) are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of responsibility. This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and Plan International’s Code of Conduct (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures.

Program Liaison, Coordination and Networking 

• Mentor and support social workers and other child protection staff and develop a positive team spirit to encourage innovative and quality programming.
• Collaborate with other Project Officers to ensure the integration of CP into other sectors such as Education, Health, Sanitation and Nutrition etc programs.
• Develop and maintain skilful and effective communication and working relationships with relevant partners including children, families, community leaders, government stakeholders and other implementing partners.
• Coordinate, and facilitate regular meetings with the community, children and implementing agencies and sectors including preparation of agenda and circulate the minutes of the child protection working groups (coordination body) meetings;
• Interact with Government and other partners, NGOs, UN and bilateral agencies in the different stages of CP project implementation and follow up on agreed points;

Monitoring and Evaluation

• Initiate/participate in periodic program review meetings with partners and community members.
• Support the CP team in ensuring the availability of accurate, complete and up-to-date information required for effective Child Protection program implementation, follow-up, review, and M&E.
• Regularly review and give feedback on the child protection project information management system and follow-up and report on the progress of the CPIMS data.
• Prepare quality reports of project activities on regular basis and share with relevant actors as directed by the Child Protection coordinator.

The Individual 

Qualifications/ Experience/Skills Essential:

• Degree or equivalent in Computer Science, Information Technology, Information System, Information Management, Statistics, Project Management, Data Science or other relevant fields.
• At least 3-years of experience in Information management, Database management, and Data analysis.
• Experience with managing child related data, more preferably CPIMS/CPIMS+. 
• Excellent understanding of data protection and information sharing protocols.
• Very good conceptual understanding of the job
• Fluency in English/ verbal and written
• Highly developed interpersonal and communication skills including influencing, negotiation and coaching
• Ability to work effectively as a team member and independently
• Commitment to PIE’s values

Qualifications/ experience desirable:

• Experience working in refugee operations preferred
• Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures
• Experience in producing clear and simple reports, including charts & graphs, for end-users
• Experience of providing training and capacity building

Languages required:

• Fluency in English language is essential
• In addition to Amharic other local Knowledge of Local Languages is a desirable

Safeguarding Children and Program Participants (Safeguarding) and Gender Equality and Inclusion (GEI)

• Understands and puts into practice the responsibilities under Safeguarding and GEI policies and Plan International’s Code of Conduct (CoC), ensuring that concerns are reported and managed per the appropriate procedures.
• Ensures that all staff in the unit/function/department are properly inducted on and understand their role in upholding Plan International’s safeguarding and GEI policies;
• Ensures that Plan International’s global policies for Safeguarding Children and Young People and Gender Equality and Inclusion are fully embedded in day-to-day work.
• Ensures that Plan Ethiopia contributes to Plan International’s global efforts to ensure safeguarding and GEI, including making sure that relevant reporting and data are submitted.

Location: Metema

Type of Role: ECHO Project - Until June 30, 2027

Reports to: Emergency Project Coordinator 

Closing Date: 25 May 2026

Equality, diversity and inclusion is at the very heart of everything that Plan International stands for.

We want Plan International to reflect the diversity of the communities we work with, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Plan International is based on a culture of inclusivity and we strive to create a workplace environment that ensures every team, in every office, in every country, is rich in diverse people, thoughts, and ideas.

We foster an organisational culture that embraces our commitment to racial justice, gender equality, girls’ rights and inclusion.

Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. This means that we have particular responsibilities to children that we come into contact with and we must not contribute in any way to harming or placing children at risk.

A range of pre-employment checks will be undertaken in conformity with Plan International's Safeguarding Children and Young People policy. Plan International also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme we will request information from applicants previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Please note that Plan International will never send unsolicited emails requesting payment from candidates.