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Communications Officer

Date: 04-Jan-2022

Location: Maputo, Mozambique

Company: Plan International

The Organization

Plan International is a rights-based development and humanitarian organization working for better lives for all children. We are independent of government and have no political or religious affiliation. Our purpose is to strive for a just world that advances children’s rights and equality for girls. We have been building powerful partnerships for children for more than 80 years, and are now active in more than 70 countries.

Our global strategy has a specific focus on girls, as they are often the most marginalized and most often left behind. We have committed ourselves to the ambitious target of reaching 100 million girls over 5 years, to ensure they can learn, lead, decide and thrive. This is our contribution to reaching the sustainable development goals, and in particular the goals on gender equality. Our organization is transforming itself to meet this enormous challenge everywhere we work. We need bold, forward-thinking and innovative individuals to lead our country operations, driving change and delivering results that will allow us to reach our target of 100 million girls.  

In Mozambique we are working to eradicate early marriage and early pregnancy through projects that focus on adolescent girls in Inhambane, Sofala, Nampula, Cabo Delgado and other provinces where Plan may operate in future. These projects are programmed along our three strategic pillars: Quality and Inclusive Education, Sexual Reproductive Health and Rights, Youth Economic Empowerment and climate change. Our work is gender transformative and includes influencing work at national and sub-regional level.

The Role

The post holder coordinates all communications, marketing, branding and campaigns. This includes, but is not limited to, promoting Plan’s Global Campaigns; enhancing corporate communications (internal and external); optimizing information and knowledge management and documentation; and building brand and organizational visibility, image and profile, ensuring massive information on social media.

management scope, reporting lines, key relationships


Reporting to the Head of Programs, the post holder manages the communication budget at the Country Office, but also coordinates the establishment and use of Communications and Marketing related budgets in the Program Areas in coordination with project managers.


Direct reports: No direct reports.


Key relationships


  • Works closely with the MERL Specialist, Gender and Influencing Specialist, Program Area Managers and project managers;
  • Works with Regional and Global Hub colleagues;
  • Work closely with Campaigns Leadership and Coordination Team
  • Work with NOs communications teams



  • Work closely with local and international media houses
  • Partner organisations
  • Civil society organizations
  • Youth and youth organisations
  • Other INGOs
  • Government institutions and Academia.


Level of contact with children

Mid contact: Occasional interaction with children


Physical Environment

  • Typical Office environment with 50% travel in Country.


Accountabilities and MAIN WORK ACTIVITIES

Corporate communications

  • Create mechanism/s which ensure timely and quality sharing of information with the Program team.
  • Advise management and ensures the execution of decisions on various, creative, diversified and effective channels to communicate to external audience, ensuring appropriate messages and means to the audience.
  • In liaison with Program staff, lead the delivery of key messages appropriately tailored to external audience, including through the production and dissemination of reports, the organization of events and conferences, the establishment and maintenance of social media outlets (Facebook, Twitter, YouTube as well as external and internal website etc), and the use of other media channels including television and radio.
  • Lead all aspects related to the facilitation/production of NO communications materials originating in Mozambique, including through the visit of NO communications staff, international media crews, celebrities etc.
  • Advise on and manage risks related to Plan’s communication and media work.
  • Ensure developments in organizational strategies, priorities, goals etc. are shared with staff through effective channels.
  • Support, advise the management and ensures the decision/s made on the internal communications of new policies, procedures, strategies, etc. and manage such communications as agreed through the production and dissemination of bulletins, magazines, and the use of other communications channel such as web site.
  • Lead and manage the formulation and implementation of Country Communications Strategy and Plan.
  • Support the development of Plan International Mozambique staff’s communication skills.

Campaigns and advocacy

  • In liaison with program staff, lead campaigning initiatives in relation to Plan’s global and local campaigns, ensuring appropriate messages and means to the local context.
  • Lead the formulation and implementation of the Country Advocacy and Campaigns Strategies and Plans.
  • Advise on and manage risks related to Plan’s campaigns and advocacy work.
  • Establish, strengthen and maintain strategic partnership and alliances with campaigns and advocacy partners, such as but not limited to Ministry of Women and Social Action, Children and Youth Affairs; UN Agencies; INGOs, Media and Higher Educational Institutions.
  • In liaison with program staff, shall ensure the production and dissemination of positions papers and position statements, key messages on the campaign themes.
  • In liaison with program staff, shall oversight and lead the production and dissemination of relevant research that support policy engagement.

Marketing and branding

  • Ensure the correct use of all the branding elements in all the external communications materials and public events, including logos and layouts.
  • Ensure consistent and correct use of corporate and branding materials in the Country Office.
  • In liaison with program team, lead and ensure the quality & timely production of corporate marketing products, such as, the CPPR.
  • Lead, develop and manage the formulation and implementation of Country Marketing and Branding Strategy and Plan.
  • Ensures that best practices, success stories, case studies etc. are produced and adds value to country operations, fundraising and donor retention plan.
  • Develop and maintain effective marketing, advertising and promotional activities.
  • Ensures that Plan International Mozambique partner organizations are trained and comply with Plan’s Global Identity and Branding Guidelines.
  • Establish, strengthen and maintain strategic partnership with media and public relations partners in order to boost Plan’s image, profile and visibility in the Country.
  • Ensure that Plan International Mozambique is positioned high and known as a child centered community development organization. Ensures Plan’s public profile is positive and raised.
  • Support the positioning of Plan International Mozambique as a charity of choice- for development and humanitarian works.
  • Ensure that Plan International Mozambique Emergency Response and Recovery Program Situation Reports are professionally and efficiently produced and disseminated to the global organization, donors and partners as necessary.
  • Ensure that CO and PU staff are adequately trained, updated supported to comply with the Global Identity and Branding Guidelines. 


Information and knowledge management, learning and documentation

  • In liaison with program staff, ensures the effective gathering, packaging, management and utilization of critical information required to achieve country program goals, external influence, external publications and inform strategic directions.
  • Ensures that proper systems and mechanisms are in place through which Plan International Mozambique corporate communications and marketing products are properly documented, protected, shared and displayed as necessary.
  • Ensure that user friendly systems or infrastructures in place where learning resources are shared.
  • Ensures that best practices and exemplary achievements are widely shared for learning.
  • Perform any other duties assigned by line manager


Reporting (but not limited to)

  • Supports in reporting process, in particular quarterly and annual reports, to the RO including timely submission of all required reports and implementation of follow-up actions and recommendations;


Safeguarding Children and Young People and Gender Equality and Inclusion (GEI)

  • Understands and puts into practice the responsibilities under Safeguarding and GEI policies and Plan International’s Code of Conduct (CoC), ensuring that concerns are reported and managed in accordance with the appropriate procedures.
  • Ensures that Humanitarian Program staff are properly inducted on and understands their role in upholding Plan International’s safeguarding and GEI policies;
  • Ensures that Plan International’s global policies for Safeguarding Children and Young People and Gender Equality and Inclusion are fully embedded in project design, during implementation and as principles applied in day-to-day work of Programme team;
  • Ensures that Plan Mozambique contributes to Plan International’s global efforts to ensure safeguarding and GEI, including making sure that relevant reporting and data are submitted. 



  • Courageous in taking a lead, focused on Plan International's purpose and making the most effective contribution within my own work context.
  • Behaves in line with our values and safeguarding practices, inside and outside work.
  • Challenges own attitudes, unconscious bias and behaviour and speaks up when they see wrong doing, especially by those who use their power over others to create fear or abuse.
  • Understand and adhere to the policies, processes, practices and standards relevant to own work and keeps their knowledge and skills up to date.
  • Honest and efficient in use of resources, including own time.
  • Takes responsibility for own performance and development: reflecting; seeking and listening to feedback; learning from mistakes; finding people or resources to help them learn.
  • Constructive and optimistic in facing setbacks, challenges and change, using own initiative to analyze issues and improve things.
  • Good team player, communicating effectively and being open and supportive towards those around them.



  • Knowledge of programmes according to Plan International’s Programme Quality and Influencing Policy procedures;
  • Seeks opportunities to reflect on and learn from all work, programme and project activities;
  • Understands digital enablers to improve team performance and working practices.
  • Encourages digital behaviours through role modelling, the personal development processes
  • Critically appraises and interrogates data to identify anomalies and patterns. Analyses and interprets a range of evidence to inform decision making and implement actions Translate the interpretation and implications of data into language that is accessible and relevant for staff;
  • Know-how of financial activities that comply with donor and organisational requirements, considering: waivers, permissions, document management and auditing.
  • Keeps abreast of internal and external changes or developments and supports their team to adapt accordingly.
  • Understand relevant sectoral context including how the sector operates in terms of funding and governance and awareness of Plan's purpose, values, and global strategy.

Technical expertise, skills and knowledge

Qualifications/ experience essential:



  • A minimum of University Degree or equivalent in Communications, Public Relations, Journalism, Media Studies, International Relations or Marketing.
  • At least 6 years over all relevant experience in developing communications and marketing materials in NGOs
  • Experience and dependability in organizing high profile events, conferences and meetings.
  • Experience of developing and overseeing the execution of budget.
  • Experience of working in humanitarian and development organizations.
  • Proven experience to develop and implement Communications and Marketing Strategies.
  • Experience in working with people of different culture.
  • Up-to-date knowledge of different communications mechanisms and platforms.
  • Up-to-date knowledge of the operating environment and skills in contextualizing operations.
  • Good understanding of child protection and development issues.



  • Master’s Degree in Public Relations or other equivalent





  • Mastery of the approaches to humanitarian/programme/project logic, trends in own and related fields of work and a range of effective strategies, approaches and practices;
  • Advanced understanding of the development needs and their vulnerability of our Primary Impact Groups from birth to adulthood, the root causes of the issues affecting them, and the key actors most relevant to their interests and, therefore, to our work;
  • Advanced knowledge of the rationale and practical implications of being rights-based, gender transformative, participatory, working in partnership; evidence-based and working to strengthen civil society;
  • Shapes strategy, policy, standards and plans related to own field(s) of expertise, clearly aligned with our purpose, relevant needs and stakeholder interests;
  • Ensures that strategy, policy, standards and plans related to own field(s) of expertise are based on rigorous internal and external evidence, including examples of effective practice;
  • Assesses effectiveness to improve evidence and quality by designing appropriate measures and assessment methods, using on-going monitoring and assessment to improve project design and implementation, initiating research and conducting evaluation, assessing the results and sharing learning.
  • Understands the rationale for and practical implications of key programming and influencing principles including being rights-based, stimulating gender transformative change, using participatory approaches, working in partnership and being evidence-based;
  • Strong in using social media such as Facebook, Instagram, Twitter, etc., for Plan’s work and increase Plan International Mozambique visibility.


  • Programme management skills with excellent grasp of programming concepts
  • Communication skills;
  • Excellent organization and planning skills and ability to resolve problems constructively;
  • Computer literate, with strong knowledge of MS Office applications, spread sheets, database programs, and statistical software packages;
  • Flexibility, persistence, and ability to work well in a multi-sectoral and multi-cultural team;
  • Ability to work in a challenging and stressful environment with unexpected challenges;
  • Numeracy and the ability to interpret financial data, in order to provide management support to budgetary processes including planning, monitoring and reporting.
  • Ability to communicate effectively and build high performance teams in support of achievement of organisational objectives.
  • Ability to interact and work effectively with others at all levels.
  • Good analytical and administrative skills.
  • Strong skills in facilitation and negotiation.
  • Strategic thinker
  • Team player
  • Strong experience in report writing;
  • Ability to prioritize work effectively for execution with limited resources;
  • Ability to work independently without close supervision;
  • Strong Communication skills;
  • Strong Advocacy skills
  • Proficient in computer skills and use of relevant software and other applications.
  • Excellent English and Portuguese oral and written skills required.



  • Acts decisively and adapts plans quickly to respond to emerging situations and changing environments
  • Helps others to recognise and manage stress by showing empathy, prioritising workload and role modelling self-care in stressful situations
  • Promotes and guarantees safety and security behaviours and procedures for self and the team.
  • Takes the time and patience to understand the concerns of other people and takes care of them as individuals.
  • Avoids any negative impact of implementation – Do No Harm
  • Promote individual and organisational learning through systematic reflection processes, documentation, dissemination and knowledge management.
  • Adapting to local political frameworks and processes including in fragile contexts, conflict or political transitions and changes to national, regional human rights frameworks and mechanisms, and governance processes.


Plan International’s Values in Practice

We are open and accountable

We create a climate of trust inside and outside the organization by being open, honest and transparent. We hold ourselves and others to account for the decisions we make and for our impact on others, while doing what we say we will do.


We strive for lasting impact

We strive to achieve significant and lasting impact on the lives of children and young people, and to secure equality for girls. We challenge ourselves to be bold, courageous, responsive, focused and innovative.


We work well together

We succeed by working effectively with others, inside and outside the organization, including our sponsors and donors. We actively support our colleagues, helping them to achieve their goals. We come together to create and implement solutions in our teams, across Plan International, with children, girls, young people, communities and our partners.


We are inclusive and empowering

We respect all people, appreciate differences and challenge inequality in our programmes and our workplace. We support children, girls and young people to increase their confidence and to change their own lives. We empower our staff to give their best and develop their potential.

We highly encourage Women to Apply

Location: Position based in Maputo


Plan is an Equal Opportunity Employer and as such qualified female candidates are highly encouraged to apply. 
Early application is encouraged, as we will review applications throughout the advertising period and reserve the right to close the advert early.
A range of pre-employment checks will be undertaken in conformity with Plan International's Child Protection Policy. 
As an international child-centered community development organisation, Plan International is fully committed to promoting the realisation of children's rights, including their right to protection from violence and abuse. That means we have particular responsibilities to children that we come into contact with.
Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. We must not contribute in any way to harming or placing children at risk. 
Plan International operates an equal opportunities policy and actively encourages diversity, welcoming applications from all areas of the international community.