Regional Digital Wellbeing Specialist

Project Background

Across ASEAN, internet access and smartphone use have grown rapidly, especially among adolescents. After the pandemic, young people spent even more time online for school, socialising and entertainment. While digitalisation brings many benefits, it also exposes children to cyberbullying, harmful content, online exploitation and mental health risks.

The challenges are significant across the region. In ASEAN, 80% of youth are online daily. In Indonesia, many teens struggle with low self-esteem and gadget dependence. Singaporean teens spend over 8 hours online each day, often using devices to cope with stress. Many children in Malaysia, Thailand, Vietnam and the Philippines face cyber-violence, harmful online experiences, or online sexual exploitation.

Excessive screen time, limited parental guidance and lack of school support are harming adolescent wellbeing. Region-wide action is urgently needed to build digital resilience among youth, caregivers and educators.

Yayasan Plan International Indonesia, together with the ASEAN Foundation and local partners, aims to strengthen healthy digital habits and online safety. As the regional grantee for the Global Teen Digital Wellbeing Initiative, Plan International will deliver a culturally adapted curriculum through schools, workshops and community programs. The initiative will reach 11 million people across all 10 ASEAN Member States and Timor-Leste, equipping young people and their support systems to use technology safely, creatively and confidently.

The Opportunity

The Regional Digital Specialist will play a critical role in managing the Learning Management System (LMS) platform, coordinating digital curriculum delivery, ensuring platform accessibility and user experience, and supporting digital capacity building across 11 countries. S/he is accountable for the technical functionality, user engagement, and data integration of the LMS, ensuring that digital learning experiences are effective, inclusive, and aligned with the project's youth digital wellbeing outcomes.

The position's purpose is to bridge technical expertise with program goals, translating curriculum content into engaging digital learning modules, ensuring platform stability and accessibility, coordinating with country teams on LMS adoption, and supporting educators and community champions in utilizing the platform effectively. 

Key Responsibility :

LMS Platform Management and Technical Operations

• Lead the setup, configuration, and management of the Learning Management System (e.g., Moodle, Canvas) as the project’s main digital platform.
• Work closely with IT vendors to ensure system stability, security, data privacy compliance, and ongoing technical support.
• Manage user accounts and access permissions for participants across 11 countries (youth, teachers, parents, and administrators).
• Monitor platform performance (uptime, speed, functionality) and resolve technical issues promptly.
• Ensure the system can scale to support up to 850,000 users.
• Implement cybersecurity and data protection measures in line with international standards.
• Coordinate system updates, bug fixes, and feature improvements based on user feedback and project needs.

Digital Curriculum Development and Localization

• Lead the process of adapting and digitizing the global digital wellbeing curriculum into interactive, modular LMS content suitable for online learning
• Coordinate curriculum localization processes with country teams, ensuring content is culturally relevant, age-appropriate, and aligned with national priorities while maintaining consistency with Google's open-sourced curriculum framework
• Design learning pathways for different target audiences: youth (13-19 years), teachers, and parents/caregivers, with tailored content and pedagogical approaches for each
• Integrate multimedia elements (videos, infographics, animations, interactive exercises) to enhance engagement and learning outcomes
• Coordinate with content developers and instructional designers to create user-friendly, visually appealing, and pedagogically sound digital modules
• Ensure curriculum modules include pre- and post-tests to enable knowledge, attitude, and practice (KAP) measurement in coordination with Regional MER Specialist
• Develop discussion forum features and peer support group functionalities to foster collaborative learning

Platform Accessibility and User Experience

• Ensure LMS platform is accessible to users with disabilities, implementing Web Content Accessibility Guidelines (WCAG) standards including screen reader compatibility, keyboard navigation, and alternative text for images
• Optimize platform for mobile devices to accommodate youth who primarily access internet via smartphones
• Design user interfaces that are intuitive, youth-friendly, and require minimal technical literacy to navigate
• Accommodate low-bandwidth contexts across ASEAN countries by optimizing content file sizes and implementing offline access features where feasible
• Conduct usability testing with youth, teachers, and parents to identify navigation challenges and improve user experience
• Develop multilingual interfaces supporting languages across 11 countries (Indonesian, Vietnamese, Thai, Tagalog, Khmer, Lao, Burmese, English, Malay)
• Create user-friendly onboarding processes including video tutorials, help documentation, and FAQ sections

Training and Capacity Building

• Conduct Training of Trainers (ToT) for teachers, parents, and community champions to manage the learning process in the LMS
• Develop comprehensive training materials including user guides, video tutorials, step-by-step instructions, and troubleshooting resources for different user types (administrators, facilitators, learners)
• Provide ongoing technical support to country project teams and local implementing partners on LMS administration and content management
• Build capacity of peer educators (community members, youth groups, teachers) to provide support to participants in digital wellbeing online training
• Facilitate educator engagement forums as peer-learning platforms where teachers can exchange knowledge and share challenges in promoting digital wellbeing through the LMS
• Provide helpdesk support for technical issues, coordinating responses to user inquiries and troubleshooting access problems
• Conduct regular webinars and online support sessions for users across time zones

Digital Engagement and Learning Outcomes

• Monitor user engagement metrics including registration rates, login frequency, module completion rates, time spent on platform, and forum participation
• Implement strategies to enhance user engagement and course completion, including gamification elements, progress tracking, badges, and certificates
• Coordinate with Regional Communications Specialist on developing engaging content and communications that drive LMS participation
• Analyze user behavior patterns to identify drop-off points and implement retention strategies
• Support implementation of peer support groups and discussion forums where participants can share experiences and reinforce positive digital practices
• Coordinate with country teams on blended learning approaches that combine LMS-based learning with in-person community events and school-based activities
• Ensure alignment between digital engagement strategies and project targets for participant reach (850,000 direct participants)

Data Integration and Reporting

• Coordinate with Regional MER Specialist to integrate pre- and post-test protocols into LMS modules, enabling automated data collection on knowledge, attitude, and practice indicators
• Configure LMS analytics and reporting dashboards to track user progress, learning outcomes, and engagement metrics
• Ensure LMS-generated data is accessible for analysis, with appropriate data disaggregation (sex, age, disability status, geographic location)
• Implement data quality assurance protocols for LMS-based assessments, ensuring validity and reliability of learning outcome measurements
• Generate regular reports on platform usage, user engagement, and learning progress for Regional Project Manager and MER team
• Protect user data privacy by implementing secure data storage, anonymization of personal information, and compliance with ethical data management standards

Coordination and Technical Partnerships

• Liaise with Regional Project Manager, country project managers, and technical advisors on LMS implementation, challenges, and improvements
• Coordinate with LMS platform vendors or IT service providers on technical support, customization, and maintenance contracts
• Engage with Google to understand any technical integration opportunities or alignment with Google education platforms
• Coordinate with ASEAN Foundation and implementing partners on LMS adoption and local customization
• Explore partnerships with digital learning organizations, EdTech providers, or research institutions for technical innovation
• Participate in EdTech networks and digital learning communities to stay current with emerging technologies and best practices

Innovation and Continuous Improvement

• Identify opportunities to leverage emerging technologies (AI-powered learning assistants, virtual reality, adaptive learning) to enhance digital wellbeing education
• Conduct periodic reviews of LMS functionality and user feedback to identify areas for improvement
• Pilot innovative features such as chatbot support, mobile app development, or integration with social media platforms for extended reach
• Document lessons learned on digital learning implementation across diverse ASEAN contexts, contributing to organizational knowledge on EdTech for youth development
• Explore opportunities to integrate LMS with other digital platforms or government education systems for sustainability and scale

Requirements for The Role:

Essential

• Bachelor's degree in information technology, computer science, education technology, instructional design, or related fields (Master's degree preferred)
• Minimum 5 years of proven experience managing Learning Management Systems (LMS) or digital learning platforms for education or capacity building programs
• Strong technical skills in LMS administration (Moodle, Canvas, Blackboard, or similar platforms) including user management, course setup, and reporting
• Experience with digital curriculum development, instructional design, and creating engaging online learning content
• Knowledge of web accessibility standards (WCAG) and experience implementing inclusive digital platforms
• Understanding of user experience (UX) design principles and ability to optimize platforms for diverse user groups
• Experience conducting training and capacity building on digital platforms for non-technical users
• Familiarity with data privacy and cybersecurity best practices for educational technology
• Strong problem-solving skills and ability to troubleshoot technical issues
• Experience coordinating with IT vendors or service providers on platform management and technical support
• Excellent communication skills for translating technical concepts to non-technical audiences
• Ability to work collaboratively across cultures and time zones in a multi-country team environment
• Proficiency in English (written and spoken) is mandatory

Desirable

• Master's degree in education technology, instructional design, digital learning, or related fields
• Experience with youth digital literacy, online safety, or wellbeing education programs
• Skills in multimedia content creation (video production, graphic design, animation)
• Knowledge of gamification and engagement strategies for online learning platforms
• Experience with learning analytics and data visualization for educational technology
• Familiarity with mobile learning (m-learning) and mobile app development
• Experience with low-bandwidth optimization and offline learning solutions for developing country contexts
• Knowledge of emerging technologies in education (AI, chatbots, adaptive learning, VR/AR)
• Understanding of gender-transformative and disability-inclusive digital platform design
• Experience managing digital learning platforms across multiple countries and languages
• Familiarity with ASEAN regional context and digital infrastructure variations across member states
• Proficiency in additional languages relevant to ASEAN region (Bahasa Indonesia, Vietnamese, Thai, etc.)

Please follow the link to the full role profile:  Job Profile_APAC Regional_Digital_Wellbeing_Specialist_260226.pdf

Location: Based at Country Office Jakarta with 10-15% travel to implementing countries for LMS rollout, training of trainers, and technical support activities. It is important to note that YPII currently applies a mix of Working from Home and Working from Office arrangements.

Reports to: straight line to Regional Project Manager

Closing Date: March 13th 2026

HOW TO APPLY:

All information will be treated in the strictest confidence, as we pride ourselves on our professional service. We will contact you as soon as we have reviewed your application.

Only short-listed candidates will be notified and invited for interviews. Please submit your application letter and detailed curriculum vitae in English by clicking the yellow “Apply now >>” button on this page. The application deadline is March 13th 2026. 

Pre-employment checks will be conducted in line with Plan International’s Safeguarding Children and Young People (PSHEA) policy.

Yayasan Plan International Indonesia is committed to protecting children’s rights and ensuring equal opportunity, non-discrimination, and a culture that promotes gender equality, girls’ rights, and inclusion.

Please note that Plan International never sends unsolicited emails requesting payment from candidates.

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